Lean Nutraceuticals Official Shop

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How subscriptions work?

Subscriptions are automatically renewed according to your selected delivery interval and the products will be automatically delivered by the shop after each successful renewal.
For example, if you started a monthly subscription, then the system will automatically charge you each month and you will get the products to your doorstep each month, without the need to place the order by yourself!


Can I pause or cancel a subscription?

Yes, of course. You can pause or cancel a subscription any time you want in the customer portal. Just click the Pause my subscription or Cancel my subscription buttons!
The customer portal can be accessed through the magic link you received in the email that was sent to you when you placed an initial subscription order in our shop. You can also access your subscriptions if you create an account in our shop.


How can I skip or reschedule a charge?

You can skip or reschedule the charge in the customer portal. Each scheduled delivery will have a Skip payment button next to it, which you can use to skip the charge. You can reschedule the charge by clicking on the Reschedule button next to the delivery date.


Can I add products to my subscription?

Of course. You can add products to your subscription in the customer portal. Just click on the Edit button in the products card and edit, remove or add products to your subscription.


What happens if the payment can't be processed?

If the subscription can't be renewed because a payment can't be processed you will receive an email with a link where you can safely update your payment method. Currently only Paypal express checkout is allowed for subscription payments. And you can place orders with one-time purchase and subscriptions together using Paypal express checkout.

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